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SMS Delivery Failures to Claro Network in Puerto Rico
Incident
Report for Twilio
Resolved
SMS delivery failures for a subset of short code and long code numbers across Claro Network in Puerto Rico has been resolved and is operating normally at this time.
Update
We are observing successful SMS delivery for a subset of short code and long code numbers sending to Claro network in Puerto Rico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing successful SMS delivery for a subset of short code and long code numbers sending to Claro network in Puerto Rico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing SMS delivery failures for a subset of short code and long code numbers sending to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).