Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Issue with Twilio Account Portal
Incident
Report for Twilio
Resolved
The issue with the Support Center has been resolved, and the Support Center is loading over the Console window and operating normally at this time.
Monitoring
Support Center is loading now and operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are currently seeing degraded performance on our account portal, Support Center is not loading from Console when popups are blocked. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are currently seeing degraded performance on our account portal, Support Center is not loading from Console when popups are blocked. Our engineering team is looking into the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
The loading screen has a workaround:
To go back to Console, user's can still navigate within Console without issue
To go to Twilio Help Center, user's can navigate to help.twilio.com manually
The loading screen has a workaround:
To go back to Console, user's can still navigate within Console without issue
To go to Twilio Help Center, user's can navigate to help.twilio.com manually
Investigating
We are currently seeing degraded performance on our account portal, Support Center is not loading from Console when popups are blocked. Our engineering team is looking into the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
This incident affected: DEVELOPER TOOLS (Console) and TWILIO PLATFORM (Customer Support Center).