SMS Delivery Failures to Azerbaijan Nar Mobilee and Bakcell Networks

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to both Azerbaijan Nar Mobilee and Bakcell networks. This incident has been resolved.

Posted Sep 29, 2022 - 21:54 PDT

Monitoring

We are observing successful SMS delivery to Nar Mobilee in Azerbaijan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2022 - 20:07 PDT

Update

We are observing successful SMS delivery to Bakcell network. However, we’re continuing to experience delivery failures over Nar Mobilee in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 29, 2022 - 19:03 PDT

Update

We are observing successful SMS delivery to Bakcell network. However, we’re still experiencing delivery failures over Nar Mobilee in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2022 - 17:03 PDT

Investigating

We are observing successful SMS delivery to Bakcell network. However, we’re still experiencing delivery failures over Nar Mobilee in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 29, 2022 - 16:04 PDT

Update

We are observing successful SMS delivery to Bakcell network. However, we’re still monitoring delivery failures over Nar Mobilee in Azerbaijan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2022 - 14:03 PDT

Monitoring

We are observing successful SMS delivery to Azerbaijan Nar Mobilee and Bakcell networks. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2022 - 11:59 PDT

Update

We are still experiencing SMS delivery failures sending to Azerbaijan Nar Mobilee and Bakcell networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2022 - 10:23 PDT

Update

We are experiencing SMS delivery failures sending to Azerbaijan Nar Mobilee and Bakcell networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 29, 2022 - 09:31 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery failures to Azerbaijan Nar Mobilee and Bakcell networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 29, 2022 - 09:27 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).