Message Delivery Degradation Toward Verizon

Incident Report for Twilio

Resolved

The SMS degradation has been resolved.

Posted Dec 28, 2019 - 13:33 PST

Monitoring

We are seeing signs of recovery on the SMS Verizon degradation, we will continue to monitor.

Posted Dec 28, 2019 - 12:37 PST

Update

We are continuing to investigate this issue.

Posted Dec 28, 2019 - 12:08 PST

Investigating

We are observing a delivery degradation for subset of SMS longcodes and shortcodes sent toward Verizon in the US. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Dec 28, 2019 - 11:45 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).