SMS Delivery Report Delays to multiple network in the US for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Report Delays to multiple network in the US for a Subset of Short Codes. This incident is resolved.

Posted Apr 17, 2024 - 15:48 PDT

Monitoring

We are observing recovery with SMS Delivery Report Delays to multiple network in the US for a Subset of Short Codes. We are continuing to monitor the situation, and will provide an update in 2 hours or as soon as more information becomes available.

Posted Apr 17, 2024 - 13:51 PDT

Update

We are experiencing SMS Delivery Report Delays to multiple network in the US for a Subset of Short Codes. Our engineers are investigating with our carrier partners, and we will provide an update in 1 hour or as soon as more information becomes available.

Posted Apr 17, 2024 - 12:53 PDT

Investigating

Our monitoring systems have detected a potential issue SMS Delivery Delays to Multiple Networks in the US for a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 17, 2024 - 12:42 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).