Delays in Search for Transcribed Recordings

Incident Report for Twilio

Resolved

Transcribed Recordings for Pilot Customers has been resolved and is operating normally at this time.

Posted Jan 11, 2023 - 11:08 PST

Monitoring

Twilio Intelligence is now operating normally. Pilot Customers should be able to search for Transcribed Recordings normally now.
We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 11, 2023 - 10:36 PST

Update

We are investigating delays in search for transcribed recordings for Twilio Intelligence pilot customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 11, 2023 - 09:39 PST

Investigating

Our monitoring systems have detected a potential issue with Twilio Intelligence for Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 11, 2023 - 09:27 PST

This incident affected: PROGRAMMABLE VOICE US1 (Speech Recognition (Gather Speech) US1).