Delayed Emails to Support Teams

Incident Report for Twilio

Resolved

This incident has now been resolved

Posted Nov 17, 2019 - 08:53 PST

Monitoring

A fix has been deployed for the delayed emails to support teams and we have seen improvement. We are monitoring to ensure stability and will provide an update as soon as we have one.

Posted Nov 16, 2019 - 09:41 PST

Identified

We've identified the issue impacting customers attempting to email some of our support teams. Engineering is working on a fix. We'll get back with an update on this as soon as we can.

Posted Nov 15, 2019 - 14:15 PST

Investigating

We've detected an issue impacting customers attempting to email some of our support teams. Engineering is investigating and we'll provide an update as soon as possible.

Posted Nov 15, 2019 - 13:53 PST

This incident affected: TWILIO PLATFORM (Customer Support Center).