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        Can’t Create Authentication Templates In the Console.

        Incident Report for Twilio

        Resolved

        The issue affecting the issue when attempting to submit a new WhatsApp template when selecting the "Authentication" template category has been resolved and the service is functioning normally at this time.
        Posted May 24, 2023 - 14:12 PDT

        Monitoring

        We have started seeing recovery for the issue when attempting to submit a new WhatsApp template when selecting the "Authentication" template category. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted May 24, 2023 - 13:43 PDT

        Update

        We are investigating an issue when attempting to submit a new WhatsApp template when selecting the “Authentication” template category. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted May 24, 2023 - 12:50 PDT

        Investigating

        We're aware of an issue when attempting to submit a new WhatsApp template when selecting the "Authentication" template category. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted May 24, 2023 - 12:42 PDT
        This incident affected: DEVELOPER TOOLS (Console).