Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Inbound and Outbound Call Failures in Canada
Incident
Report for Twilio
Resolved
The issue affecting outbound and inbound calls To/From Canadian Networks has been resolved, and the service is functioning normally at this time.
Update
We have started seeing recovery for both outbound and inbound calls To/From Canadian Networks. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We have started seeing recovery for both outbound and inbound calls To/From Canadian Networks. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We have started seeing recovery for both outbound and inbound calls To/From Canadian Networks. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for both outbound and inbound calls To/From Canadian Networks. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing recovery for Outbound Calls to Canada. We continue to work with our carrier partner for Inbound Calls Failures from Canadian Networks. This issue affects both Long Code and Toll Free Numbers. Customers may experience dropped calls, connection disruptions or a fast busy signal when attempting to reach Twilio Numbers. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are observing recovery for Outbound Calls to Canada. We continue to work with our carrier partner for Inbound Calls Failures from Canadian Networks. This issue affects both Long Code and Toll Free Numbers. Customers may experience dropped calls, connection disruptions or a fast busy signal when attempting to reach Twilio Numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to work with our carrier partner to resolve the issue with calls to/from Canada. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing call failures to/from Twilio Canada phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in an hour or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with inbound/outbound calls to/from Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, North America).