Issue With Conversations API

Incident Report for Twilio

Resolved

We are no longer experiencing issue with Conversations API. This incident has been resolved.

Posted Aug 10, 2023 - 19:57 PDT

Monitoring

We have resolved the issue with media on Conversations API and is working as normal via media.us1.twilio.com and media.ie1.twilio.com. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 10, 2023 - 19:27 PDT

Update

We have discovered that media on Conversations API is no longer retrievable via media.us1.twilio.com and media.ie1.twilio.com. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 10, 2023 - 18:41 PDT

Update

We are continuing to experience an issue with Conversations API as media security is not being correctly applied. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 10, 2023 - 16:40 PDT

Update

We are experiencing an issue with Conversations API as media security is not being correctly applied. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 10, 2023 - 15:47 PDT

Investigating

Our monitoring systems have detected a potential issue with Conversations API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 10, 2023 - 15:36 PDT

This incident affected: PROGRAMMABLE MESSAGING (Conversations).