Programmable Voice customers using inbound and outbound calls are seeing an elevated level of 500 errors.

Incident Report for Twilio

Resolved

The issue 500 errors that affected Programmable Voice/TwiML, Conferencing, Recording, TaskRouter and Verify has been resolved, and the service is functioning normally at this time.

Posted Dec 11, 2023 - 20:55 PST

Monitoring

We are observing recovery in 500 errors that affected Programmable Voice/TwiML, Conferencing, Recording, TaskRouter and Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 11, 2023 - 20:06 PST

Investigating

We are observing call failures to Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 11, 2023 - 18:38 PST

This incident affected: PROGRAMMABLE VOICE (PSTN).