Calls to some US phone numbers in North America are failing

Incident Report for Twilio

Resolved

All services have fully recovered and are operating normally.

Posted Mar 14, 2018 - 15:21 PDT

Monitoring

We are observing calls to our carrier partner connecting again. Our engineering team is continuing to work with the carrier partner until the issue is confirmed to be fully resolved. We will provide another update in 1 hour.

Posted Mar 14, 2018 - 14:59 PDT

Update

Our engineering team is continuing to work with our carrier partner to resolve the issue. We will post another update in 1 hour.

Posted Mar 14, 2018 - 14:40 PDT

Identified

Currently a small percentage of Twilio North American phone numbers are not able to receive inbound calls. We are working with our carrier partner to resolve the issue.

Posted Mar 14, 2018 - 13:42 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN).