Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Unable to Login into Flex
Incident
Report for Twilio
Resolved
Intermittent service disruption issues with the Flex Twilio platform have been resolved and service is operating normally at this time.
Monitoring
We’re seeing recovery in intermittent service disruption issues with the Flex Twilio platform. Customers may experience connection errors or failures while logging into their Flex account. Flex insights is now confirmed not to be impacted by this incident, so we’re making a correction regarding customer impact. As a workaround, we suggest clearing out cache data by following these steps:
- Open flex.twilio.com or the customer specific flex domain
- Click the lock icon at the beginning of the site address in the URL bar
- Click on Site Settings
- A new tab will open with settings for the site.
- Click “Clear Data”
If the steps above don’t work, please try to use the browser’s incognito mode.
We’ll continue to monitor for service stability and we’ll provide an update in 2 hours or as soon as more information becomes available.
- Open flex.twilio.com or the customer specific flex domain
- Click the lock icon at the beginning of the site address in the URL bar
- Click on Site Settings
- A new tab will open with settings for the site.
- Click “Clear Data”
If the steps above don’t work, please try to use the browser’s incognito mode.
We’ll continue to monitor for service stability and we’ll provide an update in 2 hours or as soon as more information becomes available.
Update
We’re seeing recovery in intermittent service disruption issues with the Flex Twilio platform. Customers may experience connection errors or failures while logging into their Flex account. Flex insights is now confirmed not to be impacted by this incident, so we’re making a correction regarding customer impact. As a workaround, we suggest clearing out cache data by following these steps:
- Open flex.twilio.com or the customer specific flex domain
- Click the lock icon at the beginning of the site address in the URL bar
- Click on Site Settings
- A new tab will open with settings for the site.
- Click “Clear Data”
If the steps above don’t work, please try to use the browser’s incognito mode.
We’ll continue to monitor for service stability and we’ll provide an update in 2 hours or as soon as more information becomes available.
- Open flex.twilio.com or the customer specific flex domain
- Click the lock icon at the beginning of the site address in the URL bar
- Click on Site Settings
- A new tab will open with settings for the site.
- Click “Clear Data”
If the steps above don’t work, please try to use the browser’s incognito mode.
We’ll continue to monitor for service stability and we’ll provide an update in 2 hours or as soon as more information becomes available.
Update
We continue investigating intermittent service disruption issues with the Flex Twilio platform. Customers may experience connection errors or failures while logging into their Flex account and Flex insights. As a workaround, we suggest clearing out cache data by following these steps:
- Open flex.twilio.com or the customer specific flex domain
- Click the lock icon at the beginning of the site address in the URL bar
- Click on Site Settings
- A new tab will open with settings for the site.
- Click “Clear Data”
If the steps above don’t work, please try to use the browser’s incognito mode.
We expect to provide another update in 4 hours or as soon as more information becomes available.
- Open flex.twilio.com or the customer specific flex domain
- Click the lock icon at the beginning of the site address in the URL bar
- Click on Site Settings
- A new tab will open with settings for the site.
- Click “Clear Data”
If the steps above don’t work, please try to use the browser’s incognito mode.
We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are investigating intermittent service disruption issues with the Flex Twilio platform. Customers may experience connection errors or failures while logging into their Flex account and Flex insights. As a workaround, we suggest clearing out cache data by following these steps:
- Open flex.twilio.com or the customer specific flex domain
- Click the lock icon at the beginning of the site address in the URL bar
- Click on Site Settings
- A new tab will open with settings for the site.
- Click “Clear Data”
We expect to provide another update in 2 hours or as soon as more information becomes available.
- Open flex.twilio.com or the customer specific flex domain
- Click the lock icon at the beginning of the site address in the URL bar
- Click on Site Settings
- A new tab will open with settings for the site.
- Click “Clear Data”
We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating intermittent service disruption issues with the Flex Twilio platform. Customers may experience connection errors or failures while logging into their Flex account and Flex insights. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are investigating a service interruption with Flex. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: FLEX (Flex Application Platform).