Delay in Getting Twilio/flows Templates Approved on Whatsapp

Incident Report for Twilio

Resolved

Our engineers have monitored the fix and confirmed the issue with WhatsApp templates has been resolved. All services are now operating normally at this time.

Posted May 20, 2026 - 16:15 PDT

Monitoring

Our engineers have deployed a fix for the issue causing delays in Twilio/Flows template approvals on WhatsApp. We are now monitoring the service to ensure stability and confirm that the issue is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 20, 2026 - 14:28 PDT

Update

Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted May 19, 2026 - 19:06 PDT

Update

Posted May 18, 2026 - 18:54 PDT

Update

Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 18, 2026 - 15:12 PDT

Update

Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 18, 2026 - 12:41 PDT

Identified

Our engineers have identified the issue where Customers may experience a delay in getting Twilio/flows templates approved on WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 18, 2026 - 11:42 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).