MMS delivery failures to T-Mobile and Verizon handsets in the United States

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 18, 2018 - 08:12 PDT

Monitoring

We observe recovery in message delivery receipts for MMS to T-Mobile and Verizon handsets in the US. All systems are fully operational.

Posted Aug 18, 2018 - 06:14 PDT

Identified

We observe recovery in MMS deliverability to T-Mobile and Verizon handsets in the US. Delivery receipts remain delayed. We continue to work with our carrier partner and will provide an update within 4 hours or as soon as we have additional information.

Posted Aug 18, 2018 - 03:20 PDT

Update

We continue experiencing MMS delivery failures to T-Mobile and Verizon handsets in the US. We are working with our carrier partner and will provide an update within 2 hours or as soon as we have more information.

Posted Aug 18, 2018 - 01:02 PDT

Investigating

We are experiencing MMS delivery failures to T-Mobile and Verizon handsets in the US. We are working with our carrier partner and will provide an update within 60 minutes or as soon as we have more information.

Posted Aug 17, 2018 - 23:55 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS).