MMS Delivery Delays to AT&T Network in the US for a subset of Toll Free and Short Code Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to AT&T Network in the US for a subset of Toll Free Numbers. This incident has been resolved.

Posted Nov 20, 2024 - 20:28 PST

Update

We are observing recovery in MMS delivery delays when sending messages to AT&T Network in the US for a subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 20, 2024 - 18:28 PST

Update

Posted Nov 20, 2024 - 16:28 PST

Monitoring

Posted Nov 20, 2024 - 14:34 PST

Update

We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free and a subset of Shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 20, 2024 - 11:38 PST

Update

We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free and a subset of Shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 20, 2024 - 09:38 PST

Investigating

We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 20, 2024 - 08:35 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America, MMS Toll-Free, North America).