Super SIM Network Connectivity Issues

Incident Report for Twilio

Resolved

The root cause behind the Super SIM connectivity issues has been resolved. Super SIM is operating normally at this time.

Posted Mar 12, 2022 - 13:31 PST

Update

We are seeing ongoing recovery of the Super SIM connectivity issues. We will continue to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 12, 2022 - 11:37 PST

Update

We are seeing continuing recovery of the Super SIM connectivity issues. We will continue to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 12, 2022 - 09:39 PST

Monitoring

We are now seeing recovery of the Super SIM connectivity issues. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 12, 2022 - 07:36 PST

Update

We are experiencing Super SIM connectivity issues for a subset of customers. Around 5:40 PT we detected a drop of 80% in established data sessions. At this point 50% of data sessions have been re-established. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 12, 2022 - 06:28 PST

Investigating

We are experiencing Super SIM connectivity issues in multiple countries. Devices might experience loss of data connectivity. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 30 minutes or sooner once more information becomes available.

Posted Mar 12, 2022 - 05:58 PST