Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Super SIM network access issue within one of our connectivity partners
Incident
Report for Twilio
Resolved
The issue affecting Super SIM connectivity has been resolved, and the service is functioning normally at this time.
Monitoring
Network engineers at the impacted operator have restored their systems. Devices which were unable connect may now be able to in a number of markets; however not all markets or radio access technologies in markets have been fully restored. We will continue to monitor this incident and work with our partner to fully resolve the issue.
Update
The impacted Super SIM connectivity partner has identified the network issue and is working to restore data services.
Update
The impacted Super SIM connectivity partner has identified the network issue and is working to restore data services.
Update
We are continuing to work with IMSI sponsor to resolve the issue. We will provide further updates as more information becomes available.
Update
Our monitoring systems have detected a potential issue with Super SIM connectivity to one of our IMSI Sponsors. The existing sessions should be unaffected. Our engineering team has been alerted and is actively investigating the issue with the affected partner. We will update as soon as we have more information.
Update
Our monitoring systems have detected a potential issue with Super SIM connectivity to one of our IMSI Sponsors. Our engineering team has been alerted and is actively investigating the issue with the affected partner. We will update as soon as we have more information.
Update
We are continuing to investigate this issue.
Investigating
Our monitoring systems have detected a potential issue with LTE connectivity on IMSI Sponsor. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.