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        Automated Alert: Minimal Customer Impact Incorrect Reporting of Agent Status Activity Time in TaskRouter

        Incident Report for Twilio

        Resolved

        We have fully investigated the TaskRouter issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Posted May 27, 2021 - 08:04 PDT

        Investigating

        Our monitoring systems have detected a potential issue with FLEX Insights Reporting. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted May 27, 2021 - 06:10 PDT
        This incident affected: FLEX (Flex Insights).
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