SMS Delivery Failures and Delays to Digicel in Haiti

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures while sending SMS to Haiti Digicel Network. This incident has been resolved.

Posted Feb 06, 2022 - 00:24 PST

Monitoring

We are observing successful SMS delivery while sending SMS to Haiti Digicel Network for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 05, 2022 - 22:24 PST

Update

We continue to experience delivery delays and failures when sending SMS to Digicel in Haiti. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Feb 05, 2022 - 12:57 PST

Update

We are experiencing delivery delays and failures while sending SMS to Haiti Digicel Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 05, 2022 - 04:57 PST

Update

We are experiencing delivery delays and failures while sending SMS to Haiti Digicel Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 05, 2022 - 00:57 PST

Update

We are experiencing delivery delays and failures while sending SMS to Haiti Digicel Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 04, 2022 - 22:56 PST

Update

We are experiencing delivery delays and failures while sending SMS to Haiti Digicel Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 04, 2022 - 21:56 PST

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Failures and Delays towards Haiti Digicel Network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 04, 2022 - 21:47 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).