SMS Message Delivery Report Delays to AT&T Network in the US from Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer observe Message Delivery Report latency on messages sent to the AT&T Network in the United States from Toll-Free numbers. This incident has been resolved.

Posted Mar 17, 2021 - 16:36 PDT

Monitoring

We see recovery on Message Delivery Report latency on messages sent to the AT&T Network in the United States from Toll-Free numbers. We will continue to monitor and provide an update in 2 hours.

Posted Mar 17, 2021 - 14:55 PDT

Update

We are continuing to investigate Message Delivery Report latency on messages sent to the AT&T Network in the United States from Toll-Free numbers. We will provide an update in 2 hours or when we have additional information available.

Posted Mar 17, 2021 - 14:30 PDT

Update

We are continuing to investigate Message Delivery Report latency on messages sent to the AT&T Network in the United States from Toll-Free numbers. We will provide an update in 1 hour or when we have additional information available.

Posted Mar 17, 2021 - 13:27 PDT

Update

We are continuing to investigate this issue.

Posted Mar 17, 2021 - 13:06 PDT

Investigating

Our monitoring systems have detected a potential issue with Message Delivery Report latency on messages sent to the AT&T Network in the United States from Toll-free numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 17, 2021 - 12:52 PDT