Inbound Call Failures to a Subset of Twilio Kenya Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Kenya phone numbers in the +25420 range has been resolved, and the service is functioning normally at this time.

Posted Aug 13, 2021 - 13:24 PDT

Monitoring

We have started seeing recovery for inbound calls to a subset of Twilio phone numbers in Kenya, the +25420 range, for the last 20 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 13, 2021 - 11:28 PDT

Update

We are still observing call failures to a subset of Twilio phone numbers in Kenya, the +25420 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 13, 2021 - 11:06 PDT

Investigating

We are observing call failures to a subset of Twilio phone numbers in Kenya, the +25420 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 13, 2021 - 10:08 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).