Inbound Call Failures to a Subset of Twilio Philippines Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Philippines Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Aug 17, 2020 - 09:05 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Philippines Phone Numbers for the last 25 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or sooner when there is more information to share.

Posted Aug 17, 2020 - 08:36 PDT

Investigating

Our monitoring systems have detected a potential issue with incoming calls to Philippines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 17, 2020 - 08:31 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1) and CARRIER NETWORK (Voice, APAC).