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Twilio Services
Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
System Metrics
SMS and MMS Delivery Errors and Duplications Sending to US Verizon Toll Free Numbers
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS and MMS delivery errors and duplication when sending to the US Verizon toll free numbers. This incident has been resolved.
Monitoring
We are no longer observing SMS and MMS delivery errors and duplication when sending to US Verizon toll free numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience SMS and MMS delivery errors and duplication when sending to the US Verizon toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS and MMS delivery errors and duplication when sending to the US Verizon toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with MMS delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Toll-Free, North America, MMS Toll-Free, North America).