SMS and MMS Delivery Errors and Duplications Sending to US Verizon Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS and MMS delivery errors and duplication when sending to the US Verizon toll free numbers. This incident has been resolved.

Posted May 25, 2022 - 11:43 PDT

Monitoring

We are no longer observing SMS and MMS delivery errors and duplication when sending to US Verizon toll free numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 25, 2022 - 09:50 PDT

Update

We continue to experience SMS and MMS delivery errors and duplication when sending to the US Verizon toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 25, 2022 - 08:47 PDT

Update

We are experiencing SMS and MMS delivery errors and duplication when sending to the US Verizon toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 25, 2022 - 07:45 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 25, 2022 - 07:36 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America, MMS Toll-Free, North America).