WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio Customers

Incident Report for Twilio

Resolved

WhatsApp messages showing incorrect channel information in Messaging Insights for a subset of customers has been resolved and is operating normally at this time.

Posted Aug 18, 2025 - 19:10 PDT

Identified

Our engineers have identified the cause where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers, and are actively investigating a resolution. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 18, 2025 - 15:04 PDT

Update

We are continuing to investigated an issue where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Aug 18, 2025 - 13:07 PDT

Update

We are investigating an issue where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 18, 2025 - 11:52 PDT

Investigating

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 18, 2025 - 11:39 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Insights).