MMS Delivery Delays to Multiple Networks in the US

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to multiple networks in the US for a subset of short-codes. This incident has been resolved.

Posted Oct 07, 2023 - 16:08 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to multiple networks in the US for a subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.

Posted Oct 07, 2023 - 15:43 PDT

Update

We continue experiencing MMS delivery delays to multiple networks in the US for a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 07, 2023 - 11:59 PDT

Update

We are still experiencing MMS delivery delays to multiple networks in the US for a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 07, 2023 - 10:08 PDT

Investigating

We are experiencing MMS delivery delays to multiple networks in the US for a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 07, 2023 - 08:14 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).