Voice Call Failures to Brazil Subscribers From a Subset of Brazil Twilio Numbers.

Incident Report for Twilio

Resolved

We are no longer observing voice call failures to Brazil subscribers from a subset of Brazil Twilio numbers. This incident has been resolved.

Posted Sep 18, 2025 - 19:09 PDT

Monitoring

We are observing recovery in voice call failures. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 or as soon as more information becomes available.

Posted Sep 18, 2025 - 17:03 PDT

Update

We are no longer observing voice call failures, however, we are still investigating the Branded Calls feature not being active. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 18, 2025 - 14:52 PDT

Update

We are still observing voice call failures to Brazil subscribers from a subset of Brazil Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 18, 2025 - 11:44 PDT

Investigating

We are observing voice call failures to Brazil subscribers from a subset of Brazil Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 18, 2025 - 10:47 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).