SMS Delivery Failures to and from the IUSACell/UneFon Network in Mexico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to IUSACell/UneFon Network in Mexico. This incident has been resolved.

Posted Jan 13, 2024 - 14:06 PST

Update

We are observing successful SMS delivery to and from IUSACell/UneFon Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 13, 2024 - 12:07 PST

Monitoring

We are observing successful SMS delivery to and from IUSACell/UneFon Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 min or as soon as more information becomes available.

Posted Jan 13, 2024 - 11:39 PST

Update

We keep experiencing outbound and inbound SMS delivery failures when sending messages to the IUSACell/UneFon Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 13, 2024 - 08:14 PST

Update

We keep experiencing outbound SMS delivery failures when sending messages to the IUSACell/UneFon Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 13, 2024 - 06:26 PST

Update

We continue to experience outbound SMS delivery failures when sending messages to the IUSACell/UneFon Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 13, 2024 - 05:27 PST

Update

We are experiencing outbound SMS delivery failures when sending messages to the IUSACell/UneFon Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 13, 2024 - 04:39 PST

Investigating

Our monitoring systems have detected a potential issue with message delivery failures to IUSACell/UneFon Network in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 13, 2024 - 04:27 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).