504s Errors in the Twilio Console

Incident Report for Twilio

Resolved

The Twilio Console was degraded for 2 minutes, between 9:32 AM to 9:34 AM Pacific time. During this period of time, a small set of customers were intermittently unable to complete console interactions and received 504s on the Twilio Console. Authy 2FA was confirmed not to be impacted, but some customers that needed to perform 2FA were unable to do so due to 504s errors. The issue has now been resolved.

Posted Jun 21, 2023 - 11:52 PDT

Update

The Twilio Console was degraded, and our engineers continue to investigate the exact impact times. During this period of time, customers were intermittently unable to complete console interactions and received 504s on the Twilio Console. We will follow up and provide customer impact details within 2 hours.

Posted Jun 21, 2023 - 10:15 PDT

Monitoring

Our engineers are currently investigating the customer impact of this retroactive issue with 2FA. We will follow up and provide customer impact details within 2 hours.

Posted Jun 21, 2023 - 09:14 PDT

Investigating

Our monitoring systems have detected a potential issue with the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 21, 2023 - 08:29 PDT

This incident affected: TWILIO PLATFORM (Other).