SMS Delivery Delay To & From Multiple Network In Hong Kong Via Subset Of Long Code

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to & from Multiple Networks in Hong Kong via subset of long codes. This incident has been resolved.

Posted Sep 16, 2025 - 02:52 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to & from Multiple Networks in Hong Kong via subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 16, 2025 - 00:55 PDT

Update

We are experiencing SMS delivery delays when sending messages To & From Multiple Network In Hong Kong Via Subset Of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 15, 2025 - 21:24 PDT

Update

We are experiencing SMS delivery delays when sending messages To & From Multiple Network In Hong Kong Via Subset Of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Sep 15, 2025 - 19:54 PDT

Investigating

We are experiencing SMS delivery delays when sending messages To & From Multiple Network In Hong Kong Via Subset Of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 15, 2025 - 19:16 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).