Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Audio Failures in Regions Outside US1
Incident
Report for Twilio
Resolved
We are no longer experiencing Audio Failures in Regions Outside US1. The incident has been resolved”
Update
We have seen recovery for audio failures in multiple regions outside of US1. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or sooner when there is more information to share.
Monitoring
We have seen recovery for audio failures in multiple regions outside of US1. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or sooner when there is more information to share.
Update
We are continuing to investigate and have discovered Programmable Voice product is affected by audio failure issues
Update
We are seeing a small percentage of audio failures in multiple regions outside of US1 and recommend that customers set their clients to use US1. Our engineering team is actively investigating. We will provide an update in 2 hours or as soon as we have additional information.
Update
We are observing an increased number of RTP errors in outbound calls from Twilio via Elastic SIP Trunking. Our engineering team is actively investigating. We will provide an update in 60 minutes or as soon as we have additional information.
Investigating
Our monitoring systems have detected a potential issue with Elastic SIP Trunking. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1) and PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1).