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        Trial Account Currency Updates Are Resulting in Some Accounts Suspensions

        Incident Report for Twilio

        Resolved

        The issue where trial account currency updates are resulting in some accounts being suspended has been resolved and the service is operating normally at this time.
        Posted Nov 30, 2023 - 21:55 PST

        Monitoring

        We have started seeing recovery for the issue where trial account currency updates are resulting in some accounts being suspended. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Nov 29, 2023 - 22:43 PST

        Update

        We continue to experience the issue where trial account currency updates are resulting in some accounts being suspended.
        Our engineering team is investigating the issue, and we expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Nov 28, 2023 - 22:43 PST

        Update

        We continue to experience the issue where trial account currency updates are resulting in some accounts being suspended.
        Our engineering team is investigating the issue, and we expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Nov 27, 2023 - 22:09 PST

        Update

        We continue to experience the issue where trial account currency updates are resulting in some accounts being suspended.
        Our engineering team is investigating the issue, and we expect to provide another update in 24 hours or as soon as more information becomes available
        Posted Nov 26, 2023 - 22:23 PST

        Update

        We continue to experience the issue where trial account currency updates are resulting in some accounts being suspended.
        Our engineering team is investigating the issue, and we expect to provide another update in 24 hours or as soon as more information becomes available
        Posted Nov 25, 2023 - 22:05 PST

        Update

        We continue to experience the issue where trial account currency updates are resulting in some accounts being suspended.
        Our engineering team is investigating the issue, and we expect to provide another update in 24 hours or as soon as more information becomes available
        Posted Nov 24, 2023 - 22:06 PST

        Update

        We continue to experience the issue where trial account currency updates are resulting in some accounts being suspended.
        Our engineering team is investigating the issue, and we expect to provide another update in 24 hours or as soon as more information becomes available
        Posted Nov 23, 2023 - 22:05 PST

        Update

        We continue investigating an issue where trial account currency updates are resulting in some accounts being suspended.
        Our engineering team has been alerted and is actively investigating. We expect to provide another update in 16 hours or as soon as more information becomes available
        Posted Nov 23, 2023 - 06:13 PST

        Update

        Our engineering team is continuing to investigate the issue where trial account currency updates are resulting in some account's suspension. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Nov 22, 2023 - 21:31 PST

        Update

        Our engineering team keep actively investigating the issue where trial account currency updates are resulting in some account's suspension. We expect to provide another update in 4 hours or as soon as more information becomes available
        Posted Nov 22, 2023 - 17:31 PST

        Update

        We are still investigating an issue where trial account currency updates are resulting in some accounts being suspended.
        Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available
        Posted Nov 22, 2023 - 15:33 PST

        Update

        We are investigating an issue where trial account currency updates are resulting in some accounts being suspended.
        Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available
        Posted Nov 22, 2023 - 14:31 PST

        Investigating

        Our monitoring systems have detected a potential issue where trial account currency updates are resulting in some accounts being suspended. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Nov 22, 2023 - 14:10 PST
        This incident affected: TWILIO PLATFORM (Billing).