Inbound MMS on Hosted Numbers Failing

Incident Report for Twilio

Resolved

We have fully investigated the issue with Programmable Messaging MMS triggered by our automated alert, and it was determined that there was no impact to customer messages. All systems are operational.

Posted Nov 05, 2020 - 09:57 PST

Update

We are observing inbound MMS failures on hosted numbers. We are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 05, 2020 - 09:04 PST

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 05, 2020 - 08:57 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS).