SMS Failures to India Airtel Numbers

Incident Report for Twilio

Resolved

SMS to India Airtel service was degraded for 3 days aprox. We estimate that the impacted initially started on 09/25/2023 and ended by 09/28/2023 at 2:00 AM Pacific Time. During this period of time, customers may have not been able to send SMS messages to a subset of Airtel India numbers. The issue has now been resolved.

Posted Sep 29, 2023 - 07:12 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with receiving API rejections with error code 21614 for messaging API when trying to send SMS messages to Indian Airtel numbers. This incident has been resolved. We will follow up and provide customer impact details within 2 hours.

Posted Sep 29, 2023 - 05:00 PDT