SMS Delivery Delays and Failures Sending to Movistar Network in Mexico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures to Movistar Network in Mexico. This incident has been resolved.

Posted May 22, 2021 - 13:05 PDT

Monitoring

We are observing successful SMS delivery to Movistar Network in Mexico for the last 2 hours. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 22, 2021 - 12:07 PDT

Update

We are still experiencing delivery delays and failures sending to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 22, 2021 - 10:13 PDT

Update

We are still experiencing delivery delays and failures sending to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 22, 2021 - 08:13 PDT

Investigating

We are experiencing delivery delays and failures sending to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 22, 2021 - 07:13 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).