Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Twilio TrustHub / Regulatory Compliance - Maintenance
Scheduled Maintenance
Report for Twilio
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
We’re conducting an emergency maintenance in US1 between 10:30 pm 02/17/2026 and 3:30 am on 02/18/2026 Pacific Time. During the maintenance window, a brief database switchover period (approximately 10 minutes), customers may experience degraded performance when:
-Creating, viewing, or editing Twilio KYC bundles (TrustHub, Regulatory Compliance)
-Linking phone numbers to these bundles
-Accessing voice features including SHAKEN/STIR Attestation and Voice Insights
All services are expected to operate normally outside the switchover window.
-Creating, viewing, or editing Twilio KYC bundles (TrustHub, Regulatory Compliance)
-Linking phone numbers to these bundles
-Accessing voice features including SHAKEN/STIR Attestation and Voice Insights
All services are expected to operate normally outside the switchover window.
This scheduled maintenance affected: PROGRAMMABLE VOICE US1 (Voice Insights US1) and TWILIO PLATFORM (Trust Hub).