Call Failures

Incident Report for Twilio

Resolved

Service is restored.

Posted Mar 02, 2018 - 09:46 PST

Monitoring

Services are recovered. We are continuing to actively monitor.

Posted Mar 02, 2018 - 09:37 PST

Identified

We have identified the issue.

Posted Mar 02, 2018 - 09:15 PST

Investigating

We are experiencing increased packet loss on outbound and inbound calls related to networking failures on the east coast. Team is working to adjust traffic to fully restore service

Posted Mar 02, 2018 - 08:40 PST

Monitoring

We are seeing recovery in Ireland and Germany. We are continuing to monitor

Posted Mar 02, 2018 - 08:26 PST

Investigating

We are observing call failures in Ireland and Germany datacenters. On call team is responding

Posted Mar 02, 2018 - 08:25 PST

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1) and PROGRAMMABLE VOICE US1 (PSTN US1).