Some Programmable Wireless Devices in the UK May Be Unable to Connect to Networks

Incident Report for Twilio

Resolved

We are no longer seeing issues with Programmable Wireless devices in the UK being able to connect to networks. This incident has been resolved.

Posted Jan 12, 2021 - 15:44 PST

Monitoring

We are observing recovery with some Programmable Wireless devices in the UK being unable to connect to networks. Our engineers will continue monitoring to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 12, 2021 - 11:46 PST

Update

Our engineers have now identified the issue and are working with our operator partner to resolve it. We expect that the maintenance to address this will be completed this evening (Pacific Time) and we will have another update in 16 hours or as soon as more information is available.

Posted Jan 12, 2021 - 02:28 PST

Identified

Our engineers have now identified the issue and are working with our operator partner to resolve it. We expect that the maintenance to address this will be completed this evening (Pacific Time) and we will have another update in 8 hours or as soon as more information is available.

Posted Jan 11, 2021 - 17:35 PST

Update

We are continuing to see some Programmable Wireless devices in UK experiencing intermittent connectivity with roaming. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 11, 2021 - 16:59 PST

Update

We are continuing to see some Programmable Wireless devices in UK experiencing intermittent connectivity with roaming. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 11, 2021 - 12:59 PST

Update

We are continuing to see some Programmable Wireless devices in UK experiencing intermittent connectivity with roaming. Our engineers are working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Jan 11, 2021 - 10:59 PST

Update

Some Programmable Wireless devices in UK may be experiencing intermittent connectivity with roaming. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 11, 2021 - 09:59 PST

Investigating

Our monitoring systems have detected a potential issue with intermittent connectivity issues for Programmable Wireless in the UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 11, 2021 - 09:49 PST