On Call Engineers are Investigating a Potential Issue with TaskRouter SDK

Incident Report for Twilio

Resolved

Connection issues within Flex have been resolved and Flex TaskRouter is operating normally at this time.

Posted Aug 12, 2021 - 07:35 PDT

Monitoring

Flex and TaskRouter are now operating normally. Customers may have seen latency in connections withinin Flex, or some dropped API calls. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 12, 2021 - 07:12 PDT

Investigating

Our monitoring systems have detected a potential issue with TaskRouter SDK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 12, 2021 - 06:49 PDT

This incident affected: TaskRouter.