WhatsApp Sandbox Service Disruption Affecting Brazilian Numbers

Incident Report for Twilio

Resolved

The issue affecting WhatsApp sandbox functionality has been resolved.

Posted Oct 01, 2025 - 08:13 PDT

Update

We are observing recovery for the WhatsApp sandbox functionality. We will continue to monitor to ensure a full recovery. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Sep 30, 2025 - 19:39 PDT

Monitoring

We have started seeing recovery for the WhatsApp sandbox functionality. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2025 - 16:34 PDT

Update

We are continuing to investigate a service disruption in WhatsApp sandbox functionality, particularly when attempting to send messages to Brazilian phone numbers. We will provide an update in 4 hours, or as soon as we receive more information.

Posted Sep 30, 2025 - 15:19 PDT

Update

We are continuing to investigate a service disruption in WhatsApp sandbox functionality, particularly when attempting to send messages to Brazilian phone numbers. We will provide an update in 2 hours, or as soon as we receive more information.

Posted Sep 30, 2025 - 13:16 PDT

Update

We are continuing to investigate this issue.

Posted Sep 30, 2025 - 11:15 PDT

Investigating

We are investigating a service disruption in WhatsApp sandbox functionality, particularly when attempting to send messages to Brazilian phone numbers. We will provide an update in 2 hours, or as soon as we receive more information.

Posted Sep 30, 2025 - 11:13 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).