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High AWS Packet Loss Causing Voice Failures in JP, SG and IE Regions
Incident
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Resolved
Programmable Voice and Elastic SIP Trunking services were degraded for 16 minutes between 02:52 and 03:08 Pacific Time on 05/08/2021. During this period, some calls in the JP, SG and IE may have failed. The issue has now been resolved.
Investigating
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (PSTN) and ELASTIC SIP TRUNKING.
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