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        US Numbers in the Porting-in Process Cannot be Configured

        Incident Report for Twilio

        Resolved

        The issue with porting-in phone numbers has been resolved and is operating normally at this time.
        Posted Nov 25, 2025 - 15:52 PST

        Update

        Our engineers have put out a fix for the phone numbers in the porting-in issue. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 25, 2025 - 13:03 PST

        Monitoring

        Our engineers have put out a fix for the issue of phone numbers in the porting-in process that cannot be configured. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 25, 2025 - 10:42 PST

        Update

        Our engineers have identified the issue of phone numbers in the porting-in process that cannot be configured and are continuing to work to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 25, 2025 - 08:46 PST

        Identified

        Our engineers have identified the issue of phone numbers in the porting-in process that cannot be configured and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 25, 2025 - 07:50 PST

        Update

        We are continuing to investigate the issue of phone numbers in the porting-in process that cannot be configured. Customers should now be able to configure phone numbers for existing port requests. However, newly submitted port requests may still be impacted by the issue upon initial submission. Our engineering team is actively investigating the underlying cause and working towards a full resolution.
        We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Nov 25, 2025 - 06:50 PST

        Update

        We are continuing to investigate the issue of phone numbers in the porting-in process that cannot be configured. Customers should now be able to configure phone numbers for existing port requests. However, newly submitted port requests may still be impacted by the issue upon initial submission. Our engineering team is actively investigating the underlying cause and working towards a full resolution.
        We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Nov 24, 2025 - 22:55 PST

        Update

        We are continuing to investigate the issue of phone numbers in the porting-in process that cannot be configured. Customers should now be able to configure phone numbers for existing port requests. However, newly submitted port requests may still be impacted by the issue upon initial submission. Our engineering team is continuing to investigate and will provide further updates. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Nov 24, 2025 - 18:55 PST

        Update

        We are continuing to investigated the issue of phone numbers in the porting-in process that cannot be configured. We expect to provide another update in two hour or as soon as more information
        Posted Nov 24, 2025 - 16:55 PST

        Update

        We are investigating an issue of phone numbers in the porting-in process that cannot be configured. We expect to provide another update in one hour or as soon as more information becomes available.
        Posted Nov 24, 2025 - 15:51 PST

        Investigating

        Our monitoring systems have detected a potential issue US Number Porting Requests Created Without Voice Capabilities. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Nov 24, 2025 - 15:36 PST
        This incident affected: PHONE NUMBERS.