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        Errors While Using the WhatsApp Sandbox with Brazil WhatsApp Addresses

        Incident Report for Twilio

        Resolved

        We are no longer experiencing errors while using the WhatsApp Sandbox with Brazil WhatsApp Addresses. This incident has been resolved.
        Posted Sep 29, 2025 - 10:16 PDT

        Update

        WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.
        Posted Sep 29, 2025 - 03:50 PDT

        Update

        WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 29, 2025 - 00:02 PDT

        Monitoring

        WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 28, 2025 - 21:59 PDT

        Update

        We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Sep 28, 2025 - 14:30 PDT

        Update

        We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Sep 27, 2025 - 14:40 PDT

        Update

        We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Sep 26, 2025 - 14:30 PDT

        Update

        We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Sep 25, 2025 - 22:31 PDT

        Update

        We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Sep 25, 2025 - 14:25 PDT

        Update

        We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 25, 2025 - 10:25 PDT

        Update

        We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 25, 2025 - 08:22 PDT

        Update

        We are continuing to investigate this issue.
        Posted Sep 25, 2025 - 07:22 PDT

        Investigating

        Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Sep 25, 2025 - 07:00 PDT
        This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).
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