High Filtering On SMS Towards AT&T Network In United States

Incident Report for Twilio

Resolved

We are no longer experiencing high filtering on SMS towards AT&T network in the United States for all senders. This incident has been resolved.

Posted Oct 27, 2021 - 14:24 PDT

Monitoring

We are observing recovery with high filtering on SMS towards AT&T network in the United States for all senders. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 27, 2021 - 12:31 PDT

Update

We are observing recovery with high filtering on SMS towards AT&T network in the United States for all senders. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 27, 2021 - 10:50 PDT

Identified

We are experiencing filtering on SMS towards AT&T network in United States. We have seen recovery for short codes and long codes, but are continuing to see some increased filtering for toll-free. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 27, 2021 - 09:18 PDT

Monitoring

We are observing recovery with high filtering on SMS towards AT&T network in the United States. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 27, 2021 - 07:50 PDT

Update

We are experiencing high filtering on SMS towards AT&T network in United States. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 27, 2021 - 06:46 PDT

Investigating

We are experiencing high filtering on SMS towards AT&T network in Unites states. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 27, 2021 - 05:47 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America) and PROGRAMMABLE MESSAGING (SMS).