Inbound and Outbound SMS to Canada Short Codes Degraded

Incident Report for Twilio

Resolved

We have confirmed the full recovery of SMS delivery from and to Canada shortcodes. All services are operating normally.

Posted Jul 20, 2019 - 19:33 PDT

Monitoring

We have seen a recovery in the delivery of SMS from and to Canada shortcodes. We will continue to monitor and provide an update when the issue is fully resolved.

Posted Jul 20, 2019 - 19:31 PDT

Update

We are continuing to investigate this issue.

Posted Jul 20, 2019 - 18:25 PDT

Investigating

We have detected an issue delivering SMS from and to Canada short codes. Messages are currently being queued. Our engineers are investigating the issue with our carrier partner. We will provide an update as soon as we have additional information.

Posted Jul 20, 2019 - 17:55 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).