Inbound and Outbound SMS Delivery Issue to Multiple Network in US and Canada

Incident Report for Twilio

Resolved

We are no longer experiencing inbound and outbound SMS delivery issues to multiple networks in USA and Canada. This incident has been resolved.

Posted Jul 23, 2023 - 10:21 PDT

Update

We are still observing successful Inbound and Outbound SMS Delivery to Multiple Network in US and Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 23, 2023 - 08:29 PDT

Monitoring

We are observing successful Inbound and Outbound SMS Delivery to Multiple Network in US and Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 23, 2023 - 08:04 PDT

Update

We are still experiencing inbound and outbound SMS delivery issue to multiple networks in USA and Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 23, 2023 - 06:33 PDT

Update

We are still experiencing inbound and outbound SMS delivery issue to multiple networks in USA and Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 23, 2023 - 02:50 PDT

Update

We are still experiencing inbound and outbound SMS delivery issue to multiple networks in USA and Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 23, 2023 - 00:59 PDT

Investigating

We are experiencing Inbound and Outbound SMS Delivery Issue to Multiple Network in US and Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 23, 2023 - 00:07 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America).