Connectivity Lost on Super SIM Devices

Incident Report for Twilio

Resolved

We are no longer experiencing a drop on active data sessions on Super SIM. This incident has been resolved.

Posted Apr 22, 2022 - 20:16 PDT

Monitoring

We are observing a recovery from the Super SIM active data sessions issue. We are monitoring for service stability and will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 22, 2022 - 19:01 PDT

Update

We're still observing active data sessions on Super SIM being dropped. Our engineers are continuing to investigate the issue. We will provide an update in 8 hours or as soon as more information becomes available.

Posted Apr 22, 2022 - 15:09 PDT

Update

We continue to observe active data sessions on Super SIM being dropped. Our engineers are continuing to investigate the issue. We will provide an update in 4 hours or as soon as more information becomes available.

Posted Apr 22, 2022 - 11:09 PDT

Update

We continue to observe active data sessions on Super SIM being dropped. Our engineers are continuing to investigate the issue. We will provide an update in 2 hours or as soon as more information becomes available.

Posted Apr 22, 2022 - 09:16 PDT

Investigating

We are observing active data sessions on Super SIM being dropped again. Our engineers are continuing to investigate the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Apr 22, 2022 - 08:20 PDT

Monitoring

We are now seeing recovery of the Super SIM connectivity issues. We are monitoring for service stability and will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 22, 2022 - 06:30 PDT

Update

We are observing active data sessions on Super SIM being dropped. Our engineers are continuing to investigate the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Apr 22, 2022 - 05:35 PDT

Investigating

Our monitoring systems have detected an issue potentially affecting data sessions for Super Sim. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 22, 2022 - 05:19 PDT