Voice Quality Issue for Calls to Multiple European Countries

Incident Report for Twilio

Resolved

The issue affecting the voice quality for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, Sweden has been resolved, and the service is functioning normally at this time.

Posted Nov 20, 2023 - 05:39 PST

Monitoring

We have started seeing recovery for voice quality issues for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, Sweden. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 20, 2023 - 03:48 PST

Update

We continue to experience voice quality issues for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, Sweden. Our team is actively collaborating with our carrier partner to address this matter. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 20, 2023 - 03:10 PST

Update

We're currently experiencing voice quality issues for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, Sweden. Our team is actively collaborating with our carrier partner to address this matter. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 20, 2023 - 02:28 PST

Investigating

We've become aware of a potential issue with voice quality for calls to multiple European countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 20, 2023 - 02:03 PST

This incident affected: CARRIER NETWORK (Voice, Europe).