SMS delivery delays towards AT&T and Cricket Mobile Handsets from US Short Codes

Incident Report for Twilio

Resolved

We have confirmed recovery of SMS delays towards AT&T and Cricket Mobile handsets from Twilio shortcodes. All systems are now operational.

Posted Mar 01, 2019 - 12:27 PST

Monitoring

We are starting to see recovery of traffic to AT&T and Cricket Mobile handsets. We will continue to monitor the service to ensure that the issue has been fully resolved.

Posted Mar 01, 2019 - 11:57 PST

Investigating

We are observing elevated delivery delays on SMS towards AT&T and Cricket Mobile handsets from a subset of Twilio shortcodes. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as possible.

Posted Mar 01, 2019 - 11:40 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).