Subset of Customers are Unable to Verify the Caller IDs via SMS

Incident Report for Twilio

Resolved

The issue where a subset of customers were unable to verify the Caller ID via SMS has been resolved and and the service is operating normally at this time.

Posted Feb 27, 2024 - 05:25 PST

Update

We continue to observe the issue where a subset of customers are unable to verify the Caller ID via SMS. Our engineering team is actively investigating on this. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 27, 2024 - 03:37 PST

Investigating

We are observing a issue where a subset of customers are unable to verify the Caller IDs via SMS. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 27, 2024 - 02:38 PST

This incident affected: DEVELOPER TOOLS (Console).